Frequently Asked Questions (FAQ)


Welcome to BasketCases! We understand that you may have questions about our products, services, and policies. Below are some FAQ to assist you. If you cannot find the information you need, please don't hesitate to contact us directly at 3063523916.


  1. What types of gift baskets do you offer?

   At BasketCases, we offer a wide variety of gift baskets to suit any occasion or recipient. Our selection includes gourmet food baskets, spa baskets, baby shower baskets, holiday-themed baskets, and much more. We also offer custom-made baskets to meet your specific needs and preferences.


  1. Can I customize a gift basket?

   Absolutely! We understand that every recipient is unique, so we offer customization options for our gift baskets. You can choose the items you want to include, add personal touches such as custom messages and select the packaging that best suits your needs. Contact us directly at 3063523916 to discuss your customization options.


  1. How do I place an order?

   Placing an order with us is easy! You can browse our selection of gift baskets on our website and add your chosen items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. If you prefer, you can also place an order over the phone at 3063523916.


  1. Do you offer delivery/shipping?

   Yes, we offer delivery to most locations within Regina, SK. Shipping fees and delivery times may vary depending on the destination and the size of your order. Please refer to our shipping policy for more information.


  1. Can I include a personalized message with my gift basket?

   Of course! We understand the importance of adding a personal touch to your gift. During the checkout process, you'll have the option to include a personalized message with your gift basket. Simply type your message in the designated field, and we'll make sure it's included with your order.


  1. What is your return policy?

   We want you to be completely satisfied with your purchase. If for any reason you are not happy with your gift basket, please contact us within 3 days of receiving your order, and we'll do our best to resolve the issue.


  1. Do you offer corporate gifting services?

   Yes, we offer corporate gifting services for businesses of all sizes. Whether you're looking to send gifts to clients, employees, or partners, we can help you create custom gift baskets that reflect your brand and make a lasting impression. Contact us for more information.


  1. How can I contact customer service?

   If you have any questions, concerns, or feedback, our customer service team is here to help. You can reach us by phone at 3063523916 during our business hours, or you can send us an email at info@basketcases.ca. We strive to respond to all inquiries promptly.


We hope these FAQs have been helpful! If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing BasketCases for your gifting needs!